Publications

2004-11-08: All you ever wanted to know about spares, but were afraid to ask

Oriano Nicoletti, Product Manager Customer Support Parts, Unaxis Data Storage about the application of DocuCat in Unaxis Tracks, Issue 7, 2004

Launched a few months ago, to coincide with the introduction of the revamped Metallizers, Unaxis' Electronic Spare Part Catalogue will become a standard addition to the company's ever growing range of products and services.

Delivered on a comprehensive disc, the tool can be installed on your hard disk, or accessed directly from the CD. Once opened, users will find themselves in familiar territory as the software is based on Windows and features Microsoft's well known drop-down menus. The tool however, is specific to the machine with which it is delivered and the first page that appears on the screen reflects this with system, project, and serial numbers being displayed. more...

2004-04-06: From the Spare Parts Catalog to Integrated Documentation

Technische Rundschau, Issue 24, 2003

Every machine may break one day. In most cases this is an unexpected event, as predicted by Murphy's law. Now it becomes crucial if the correct diagnosis can be made and if broken parts can be replaced. Information that helps solving the problem must be available immediately.

Ability and availability are closely related to knowledge. When pressed for time, even well-trained service engineers must rely on additional information: Which component, where, in which assembly? Why did it break, was it to be expected? What is a tried and tested method for replacement avoiding residual dangers? Is it a purchase article and available? Where and how to order? Feedback to the manufacturer? Assisted by good software which contains hyperlinks between all the required information you will be able to solve any problem quickly and in a safe way. more...

2003-11-28 Introduction of the DocuCat information system for the entire product documentation at Unaxis Displays

Unaxis (www.unaxis.com) is a globally active leading provider of production systems, components and services in the field of information technology. Unaxis' activities comprise the Information Technology segment (production systems for semiconductors, displays, data storage and optical components), Surface Technology, and Components and Special Systems. The "Unaxis Displays" division develops systems and thin film coating processes for making Flat Panel Displays used in laptops, televisions, mobile phones and PDAs. 

These are highly complex systems which require a high-quality after sales support in order to minimize the downtime. Prompt supply with spare parts and a high-quality and up-to-date documentation are essential for this. The documentation coming with a Unaxis Displays system comprises a spare parts catalog, circuit diagrams, various operating instructions, the entire OEM documentation and further documents such as conformity declarations etc. The printed paper version may contain several 1000 pages in the DIN A4 format and weigh up to 100 kg. The extent of the documentation already makes it difficult for service technicians and customers to find any required information quickly. At the same time, the logistic problem of keeping the system documentation up-to-date crops up. more...