From the Spare Parts Catalog to Integrated Documentation
Author:
Gaston Pfister, Artech Trading Ltd., Vaduz (FL)
Every machine may break one day. In most cases this is an unexpected
event, as predicted by Murphy's law. Now it becomes crucial if the correct
diagnosis can be made and if broken parts can be replaced. Information
that helps solving the problem must be available immediately.
Ability and availability are closely related to knowledge. When pressed
for time, even well-trained service engineers must rely on additional
information: Which component, where, in which assembly? Why did it break,
was this to be expected? What is a tried and tested method for replacement
avoiding residual dangers? Is it a purchase article and available? Where
and how to order? Feedback to the manufacturer? Assisted by good software
which contains hyperlinks between all the required information you will be able to
solve any problem quickly and in a safe way.
 continue with part 2: New media pose new challenges
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