CPTec offers enhanced software support via remote control

Munich, 2005-10-18

In case of a support request, CPTec employees are now able to view the customer operating his or her Windows computer via the Internet. Optionally, the customer PC may also be operated by CPTec via mouse and keyboard. This method can replace instructions via the phone which often turn out to be rather inconvenient. Questions concerning the operation of software can be answered more efficiently this way. The CPTec employee may observe directly how the customer causes a particular behavior of the software. If necessary, the employee may take over the operation of the customer PC.

The transmission can also be used the other way round. In this case, the remote PC allows the customer to view the screen of the CPTec employee. This is a convenient way of giving product presentations or training courses.

The connection between the computers is established by means of the UltraVNC software. In order to ensure proper operation if firewalls are involved, the connection is established via a special server acting as a repeater. There is no need to install any programs on the customer PC. Data encryption is used for all transferred data.

Contact:
Dr. Kurt Schopper
CPTec GmbH
Tegernseer Landstr. 62
D-81541 München
Germany

Tel. +49-89-614542-10
Fax +49-89-614542-29
Email info@cptec.org